new aged care quality standards fact sheet

New Aged Care Quality Standards: 2022 Fact Sheet

By Daniel HernandezJanuary 26, 2026

The Australian Aged Care Quality Standards have been updated to reflect the evolving needs and expectations of older Australians. The new standards, effective from July 1, 2018, aim to deliver better outcomes for consumers and enhance the quality of aged care services. This comprehensive fact sheet provides an overview of the new aged care quality standards, their key changes, and how they impact providers and consumers.

Understanding the New Aged Care Quality Standards

The new aged care quality standards consist of eight standards, down from ten in the previous version. This consolidation reflects a more streamlined and outcomes-focused approach to aged care quality. The eight standards are:

Consumer dignity and choice
Ongoing assessment and planning with consumers
Personal care and clinical care
Services and supports for daily living
Environment for delivery of care and services
Feedback and complaints
Human resources
Organisation governance

Key Changes in the New Standards

Consumer-Centered Care

The new standards place a stronger emphasis on consumer-centered care. This means that providers must involve consumers in decision-making processes and respect their rights to make choices about their care. The new standards also require providers to deliver care and services in a way that is responsive to consumers' individual needs, preferences, and goals.

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Risk Management and Quality Improvement

The new standards introduce a more proactive approach to risk management and quality improvement. Providers are now required to identify and manage risks to consumers' health, safety, and well-being, and to continuously improve the quality of their services. This includes having systems in place to monitor and evaluate the quality of care and services, and to use this information to drive improvement.

Workforce Capability

The new standards also place a greater emphasis on the capability and skills of the aged care workforce. Providers must now ensure that their staff have the necessary skills and knowledge to deliver high-quality care, and that they are provided with opportunities for professional development and training.

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Impact of the New Standards on Providers

The new aged care quality standards have significant implications for aged care providers. Providers must now ensure that their services and systems comply with the new standards, and that they can demonstrate this compliance to the Aged Care Quality and Safety Commission. This may require providers to review and update their policies, procedures, and systems, and to provide additional training and support to their staff.

However, the new standards also present opportunities for providers to enhance the quality of their services and to better meet the needs of consumers. By focusing on consumer-centered care, risk management, and workforce capability, providers can deliver better outcomes for consumers and enhance their reputation and competitiveness in the market.

Impact of the New Standards on Consumers

The new aged care quality standards also have significant implications for consumers of aged care services. The new standards provide consumers with greater choice and control over their care, and ensure that they receive care that is responsive to their individual needs and preferences. The new standards also enhance the safety and quality of aged care services, providing consumers with greater peace of mind and confidence in the care they receive.

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However, the new standards also require consumers to be more actively involved in their care, and to provide feedback and raise concerns about the quality of care they receive. This can be a significant change for some consumers, and providers must ensure that they are supported to participate in this way.

Conclusion

The new aged care quality standards represent a significant shift in the way aged care is delivered in Australia. By focusing on consumer-centered care, risk management, and workforce capability, the new standards aim to deliver better outcomes for consumers and enhance the quality of aged care services. While the new standards present challenges for providers, they also present opportunities to enhance the quality of care and to better meet the needs of consumers. With the right support and resources, providers can meet the new standards and deliver high-quality aged care services that meet the needs of older Australians.